— Charles Schwab doesn't care when the make a mistake!!!!!
Just an FYI on this bank. On Monday, 8/11/2008 they made a mistake where they improperly scanned a check and debitted my account $480.24. I talked with them on the phone, they agreed it was a mistake, and they would fix it. By Thursday, 8/14/2008 it was still not fixed, with no status, no indication of what they would do. I sent an email, and got a "bogus" we are working on it. When I called by phone and got a manager, all he was concerned with was telling me not the be upset. As of today the problem is not resolved.
This bank does not care about the customer, and are in no rush to fix THEIR problems. Watch out!
Just an FYI on this bank. On Monday, 8/11/2008 they made a mistake where they improperly scanned a check and debitted my account $480.24. I talked with them on the phone, they agreed it was a mistake, and they would fix it. By Thursday, 8/14/2008 it was still not fixed, with no status, no indication of what they would do. I sent an email, and got a "bogus" we are working on it. When I called by phone and got a manager, all he was concerned with was telling me not the be upset. As of today the problem is not resolved.
This bank does not care about the customer, and are in no rush to fix THEIR problems. Watch out!