Before opening an account I called and asked about making purchases on the Toronto Exchange.
After I funded the account the story changed, from $9.95 with $50 to have the certificates sent to me, to they do not do the Toronto Exchange. The floor staff put me on hold to check with the manager. When I asked to talk to a manager, she put me on hold again, came back on the line and said to call back tommorrow, when I asked again to talk to the manager, she said it would be a waste of time. This manager, named Thomas, was helpful, said the service could be done at $45 and $50. Thomas said he would follow up.
The next day follow up was started with the same floor staff. She informed me that again the services were not available, asked to talk to a supervisor again. This time was connected to David Trip. Was told that the service could be done for a $45 fee but did not think the certificates could be available.
Basically my initial funding into this brokerage was held by them for a week before it was returned to my bank and I could fund an account with a broker wbeepable to do Toronto Exchange buys. Three of the five people I talked to sounded rude and unwilling to help. End result was a waste of a time and money.
They may sound like they know what they are doing, but in fact I did not see them preform anything but the simplest transactions.
Before opening an account I called and asked about making purchases on the Toronto Exchange.
After I funded the account the story changed, from $9.95 with $50 to have the certificates sent to me, to they do not do the Toronto Exchange. The floor staff put me on hold to check with the manager. When I asked to talk to a manager, she put me on hold again, came back on the line and said to call back tommorrow, when I asked again to talk to the manager, she said it would be a waste of time. This manager, named Thomas, was helpful, said the service could be done at $45 and $50. Thomas said he would follow up.
The next day follow up was started with the same floor staff. She informed me that again the services were not available, asked to talk to a supervisor again. This time was connected to David Trip. Was told that the service could be done for a $45 fee but did not think the certificates could be available.
Basically my initial funding into this brokerage was held by them for a week before it was returned to my bank and I could fund an account with a broker wbeepable to do Toronto Exchange buys. Three of the five people I talked to sounded rude and unwilling to help. End result was a waste of a time and money.
They may sound like they know what they are doing, but in fact I did not see them preform anything but the simplest transactions.