I've been a customer of Firstrade for about 10 years and I've been very pleased with them for the duration. Obviously their commissions are very competitive, but they also offer fine service.
Their web site is responsive and rarely unavailable. Their reps are typically accessible when required, and they also will actually let you speak directly with back office personnel if you have an atypical situation (direct transfer of a beneficiary IRA in my case).
Although my trading is limited to stocks, bonds and CDs, they offer a wide range of securities. They also admit when there is a problem. I recently had a situation where I purchased a non-callable CD, but a callable CD was delivered. When I brought this to their attention, the transaction was immediately reversed.
Much of my retirement investments are held at Firstrade and I feel confident that I will be holding it there until I am ready to take my distributions. I look forward to a long working relationship with them.
I've been a customer of Firstrade for about 10 years and I've been very pleased with them for the duration. Obviously their commissions are very competitive, but they also offer fine service.
Their web site is responsive and rarely unavailable. Their reps are typically accessible when required, and they also will actually let you speak directly with back office personnel if you have an atypical situation (direct transfer of a beneficiary IRA in my case).
Although my trading is limited to stocks, bonds and CDs, they offer a wide range of securities. They also admit when there is a problem. I recently had a situation where I purchased a non-callable CD, but a callable CD was delivered. When I brought this to their attention, the transaction was immediately reversed.
Much of my retirement investments are held at Firstrade and I feel confident that I will be holding it there until I am ready to take my distributions. I look forward to a long working relationship with them.